Senseco Maintenance Special Newsletter April 2018

Senseco Service and Maintenance

Service and Maintenance is the cornerstone of Senseco Systems Limited and we continue to invest in this important part of our business.  We have recently employed more engineers and more office staff, as well as introducing new processes and technology to enhance our service delivery for all of our clients.  All engineers use iPads with worksheets being transmitted electronically so there is no delay in you receiving them.  We are also developing a client portal to allow you to securely log in to view all service documentation and worksheets specific to your site.  We service a wide variety of systems and will take on almost any system regardless of age, make or whether it is open or closed protocol, clearly stating any limitations of support with closed protocol systems.  And remember, all of our service contracts are Carbon Neutral Service Contracts, helping you with your sustainability targets.

Business Development Managers –
New Maintenance

For any new maintenance enquiries please contact Amelia Heather or Cecil
Esson, our very experienced Business Development Managers. They will arrange
site surveys or work from asset lists provided to produce a maintenance
proposal, compliant to the standards, but tailored to your needs. They can
discuss our service offering, the options available to you and the many benefits
our Carbon Neutral Service Contracts provide. E-mail them at
[email protected] or [email protected] or call the office on 0845 644 2888.

Service Operation Managers – Existing Contracts

One of the many benefits our maintenance clients receive is access to our Service Operations Managers.  It is their role to visit all of our maintenance clients setting up a meeting schedule to suit you, whether it is after each service visit, monthly or at other agreed intervals.  They will gather feedback on our service delivery, discuss any actions and remedials following a service, provide latest advice and guidance and discuss your needs. They are also there to ensure any issues are dealt with swiftly and effectively.  Our closeness to our clients and accessibility to service managers is one of the many ways we work in partnership with our clients, keeping you compliant and your systems working in peak condition.