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SENSECO LAUNCH IPAD TECHNOLOGY TO IMPROVE CLIENT COMMUNICATION
Senseco Systems are delighted to announce the successful launch of their new iPad technology across the whole engineering team, after months of testing various platforms they have selected a bespoke solution that perfectly matches the needs of the growing operations team.
The solution produced in house also proved to be the most versatile and most reliable with 100% reliability throughout weeks of testing.
Because of the in house flexibility the solution also provides infinite future growth possibilities enabling all engineering team functions and communication to be electronic and instantaneous. The team are able to complete detailed engineer reports sheets for all disciplines regardless of whether fire alarm, security or mechanical services and various other functions and solutions including surveys will all be added as the platform develops and expands across the other divisions.
The system is already proving to be a fantastic step forward for the team, improving communication at all levels and also dramatically reducing response times on reports being issued as they are issued immediately from site to both Senseco HQ service desk and client regardless of whether the client is site based or not they are received electronically.
This in turn has improved remedial quote response times, a recent example this week was an engineer leaving site mid-afternoon having issued a report with a simple recommendation and a completed remedial quote was issued shortly after the report sheet was received the same day.
The investment and time spent testing has proved to very worthwhile and this along with various other enhancements to our operational service delivery team which we will announce shortly will continue to ensure we achieve our aim of #legandarycustomerservice and also maintaining our status as the first Carbon Neutral Fire and Security company in the UK.
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We are proud to be system integrators for many leading product manufacturers across all areas of our business. We service and maintain equipment from most manufacturers, including open, managed and closed protocol systems. In addition, we can install the majority of products and systems on the market, to suit existing installations and meet your individual needs. Here’s an example of some of the manufacturers / products we work with.
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We are constantly recruiting as we grow, looking for engineers, customer service advisers, and many other roles, we offer attractive training opportunities and company benefits.
We also support apprenticeship schemes, and regularly employ and train young, hardworking individuals to join our team and embark on a rewarding career with a forward-thinking employer.
